Contact center leaders across the world are currently scrambling to enable remote work capabilities. From upholding productivity, motivation and KPI’s, to implementing automated systems and even investing in AI or self-service in an effort to manage surges in call volume, some aspects may have been overlooked.
There are serious risks associated with a remote agent environment that must be addressed and prioritized by organizations, especially when it comes to sensitive information and customer data.
Read this special report from Customer Contact Week to learn:
How to maintain both a secure and seamless user experience
The rise of account takeovers and social engineering