From November 2019-January 2020, CCW Digital surveyed over 300 contact center, marketing, customer experience, information technology, operations and C-suite professionals. This market study identifies the specific problems that contact centers can solve with new technology. It also explores the factors that risk preventing even the most elaborate, well-intentioned technology investments from driving meaningful results.
Read this market study from Customer Contact Week to learn:
- The top contact center objectives for the next few years
- Where technology can make an impact
- Challenges facing contact center/cx functions
- Top priorities for contact center technology or initiatives